Complaints

Our Commitment to You

We want you to be completely happy with the service that we offer. We are committed to listening to your feedback and providing a suitable resolution to your complaints where we can.

If you wish to complain about Warwick Financial Services Limited or one of our websites please follow the instructions below;

If you have a complaint, you can contact us via the following methods:

• Telephone: 0800 599 9334 – this is a local rate telephone number
• Email: team@warwickfinancial.co.uk
• By letter: Warwick Financial Services Limited, 4th Floor, 18 St Cross Street, London, EC1N 8UN

If you wish to complain about a Finance Lender

In the first instance, you should contact the lender directly. If you are unsure how to contact the lender, please use one of the methods above to contact us and we will gladly provide you with the correct contact details, alternatively please check our website for lender information.

If you have contacted a Finance Lender and you are not happy with their response, or have not received a response, please refer your complaint to the Financial Ombudsman Service. Their contact details are:

Telephone: 0300 123 9 123 or 0800 023 4567 (Monday to Friday 8am to 8pm, Saturday 9am to 1pm)
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

What we need from you

If you wish to make a complaint about Warwick Financial Services or any of our websites, please ensure that you provide the following information:

• Your name, email address and contact telephone number
• Full details of the nature of your complaint

How long will it take

We will endeavour to resolve all complaints immediately, however where this is not possible and we are unable to resolve your complaint within 5 working days, we will write to you and inform you of who is dealing with your complaint and when you can expect to hear from us again. A full response will be sent within no longer than 4 weeks of receiving your complaint.

If you are unhappy with our response

If you are not satisfied with our response, please contact our governing body The Financial Conduct Authority. Their contact details are:

• Telephone: 0800 111 6768 (Freephone) or 0300 500 8082
• Email: consumer.queries@fca.org.uk

Important Note:

Please ensure that you are contacting any relevant authority with regards to the correct party. We are a brokerage service and not a lender. We do not make credit decisions, issue loans or engage in collection activity. Please contact us if you have a question about the identity of your lender.

Last Reviewed: October 2023